The website ticket ordering wasn't working, the telephone ticket line was in a continuous loop and would never put them through to an operator.
When they decided to go to the ground to buy the tickets from the matchday office instead they ended up having to join a queue that took way over an hour and a half and missed the first 30 mins. How much do you think this well help to bring them back?
They told me that a number of people in the queue were asking if the game would be delayed because so many fans were outside - no such luck, the fans were treated with comtempt again.
Another mate became a member for this season - his card still hasn't arrived. When will the club learn?
We see ourselves as a Premiership outfit, we're unfortunately still in the Championship but our ticketing and fans relationship management is better suited to the Conference.